Shipping policy
Transportation Policy (Full Free Logistics)
(1) Free Logistics Channels and Coverage
International Direct Shipping: Expected delivery within 8-15 working days, no shipping costs for buyers, covering all regions of the United States (including Alaska, Hawaii, etc.).
Local Warehouse Shipping (Deployment is in progress, not yet supported): For example, with California (CA) and New York (NY) warehouses as the core, delivery to the entire United States within 2-5 working days. For remote areas (such as Montana and Wyoming), the delivery time will be extended by 1-2 days. All shipping costs are waived throughout the process.
(2) Order Processing and Logistics Timeliness
Order Processing: After payment, the goods will be prepared and dispatched within 1-2 working days. Weekends and U.S. legal holidays (Independence Day, Thanksgiving, etc.) will be postponed.
Timeliness Explanation: During regular periods, the above timeliness will be fulfilled. During promotional seasons (Black Friday, Cyber Monday, Christmas), it may be delayed by 2-3 days. The delay will be informed to the buyers in advance via email.
(3) Logistics Tracking and Notifications
Tracking Service: After the order is dispatched, the system automatically generates a logistics tracking number. Buyers can click the link on the "My Orders" page to jump to the official website of the logistics company (EMS/DHL/UPS/USPS) to query the real-time status.
Progress Notifications: 4 key nodes of shipment, arrival at the U.S. customs, start of local delivery, and successful signature will be notified through SMS + email to ensure that buyers are aware of the logistics status.
(4) Return and Exchange Logistics Rules
For details, please refer to the bottom navigation bar of the homepage "Return Policy"
(1) Free Logistics Channels and Coverage
International Direct Shipping: Expected delivery within 8-15 working days, no shipping costs for buyers, covering all regions of the United States (including Alaska, Hawaii, etc.).
Local Warehouse Shipping (Deployment is in progress, not yet supported): For example, with California (CA) and New York (NY) warehouses as the core, delivery to the entire United States within 2-5 working days. For remote areas (such as Montana and Wyoming), the delivery time will be extended by 1-2 days. All shipping costs are waived throughout the process.
(2) Order Processing and Logistics Timeliness
Order Processing: After payment, the goods will be prepared and dispatched within 1-2 working days. Weekends and U.S. legal holidays (Independence Day, Thanksgiving, etc.) will be postponed.
Timeliness Explanation: During regular periods, the above timeliness will be fulfilled. During promotional seasons (Black Friday, Cyber Monday, Christmas), it may be delayed by 2-3 days. The delay will be informed to the buyers in advance via email.
(3) Logistics Tracking and Notifications
Tracking Service: After the order is dispatched, the system automatically generates a logistics tracking number. Buyers can click the link on the "My Orders" page to jump to the official website of the logistics company (EMS/DHL/UPS/USPS) to query the real-time status.
Progress Notifications: 4 key nodes of shipment, arrival at the U.S. customs, start of local delivery, and successful signature will be notified through SMS + email to ensure that buyers are aware of the logistics status.
(4) Return and Exchange Logistics Rules
For details, please refer to the bottom navigation bar of the homepage "Return Policy"
